FAQ
Heatherly Blooms
FAQ
01. How do we book you for our event?
Booking your unique floral experience is simple. It begins with a personalized consultation where we'll discuss your event and floral vision in detail. Once we've tailored the perfect plan, we'll prepare a contract and require a deposit to secure your date.
To ensure the perfect floral experience for your event, we recommend booking 1 month-2 weeks in advance.
While we always do our best to accommodate, bookings made with less than 2 weeks' notice we cannot guarantee date availability or specific customization options. Please still reach out, as we'd love to see if we can make your floral vision a reality!
02. Do you offer delivery and setup?
Our Bloom Bar includes full delivery and professional setup at your event location within Jacksonville/Saint Johns County.
Our team handles everything to ensure your floral station is perfectly presented and ready for your guests to enjoy.
Our Petal & Stem Creation Kit also includes Kit delivery but is designed to be blooms only for you to arrange on your own, setup not included.
Please note we can still deliver outside Duval and Saint Johns County for an additional travel fee.
03. What kind of flowers will be included? Can I request specific types or colors?
Our bloom bars feature a stunning and diverse selection of fresh, designer-selected blooms, fillers, and greenery. We pride ourselves on sourcing the highest quality, most beautiful in-season varieties to ensure peak freshness and visual appeal for your event. This approach guarantees vibrant, unique displays.
While we focus on providing the freshest seasonal varieties, we absolutely welcome your preferences! During your consultation, we'll discuss your desired color palette and overall event aesthetic.
While specific flower types can sometimes be requested please note that your request may occur additional costs associated with the price/quantity of blooms requested, it depends on seasonality/ market availability, but we'll always ensure the spirit of your request is captured with gorgeous alternatives.
04. Do you require a deposit fee? What is your cancellation policy?
To officially secure your event date and begin the planning process, a non-refundable deposit is required at the time of contract signing. This deposit allows us to reserve your chosen date exclusively for you and start preparing the necessary resources for your chosen experience.
Regarding cancellations, we understand that unforeseen circumstances can arise.
If you cancel your event 60 days or more prior to your scheduled date, any payments made beyond the non-refundable deposit will be refunded.
For cancellations made less than 30 days before the event, no refunds will be issued, as significant planning, ordering, and scheduling will have already taken place.
We encourage open communication! If you need to discuss a potential change or cancellation, please contact us as soon as possible to explore your options.
The First Coast
We bring the blooms to you! Heatherly Blooms offers on-site flower bar services across Jacksonville, Ponte Vedra, St. Augustine, Orange Park, Amelia Island, and surrounding
First Coast communities.
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Based out of Jacksonville
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